Purpose of Personal Information Collection

The website of 【SUNNY MAID SERVICE】 hereinafter referred to as “the website”, requests customers to provide their personal information in order for the company to provide a better service with confirming the purpose of its use.

The personal information provided by customers will be used for the following purposes.

1. Information and provision of housekeeping and related services.
2. Provide customers with information about Nichii Group and other information.
3. Communicating and receiving customer feedbacks (Satisfaction survey etc.)
4. Use for statistical data to the extent that individuals cannot be identified.
5. Product development and service improvement
6. Recruiting activities

Types of Personal Information Collected

We define the following items as “personal information”

• Name
• Address
• Phone number
• Email address
• Individual information included in inquiries other than those listed above.
• Individual information of applicants to the extent necessary for recruiting activities other than those listed above.

Provision of personal information to third parties

We do not disclose or provide personal information collected from our customers to third parties except under the following circumstances.

• Prior approval was given by the customer.
• When outsourcing to Nichii Group companies or outside contractors for the purposes of use in 【Purpose of Personal Information collection】 above.
• When the contract is concluded via our business partner, we may provide some of the personal information we have acquired to the business partner in order extent necessary for business purposes, such as billing for service use and reporting on the results of service use, etc.
• When information was formally requested by the judiciary, the government, or other similar entities.
• When information was requested by the police and/or the public office.
• In addition to the above, when required by laws and regulations.

Creation of Anonymous Processed Information and Provision to Third Parties

Our company may create and provide processed personal information to third parties that individuals cannot be identified, or data cannot be reconstructed.

When creating anonymized processed information or providing it to a third party, items of personal information contained in the anonymized processed information and the method of provision will be disclosed.

Matters related to Security Control Measures

Our company will take the following appropriate security control measures to prevent unauthorized access to, loss, alteration, or leakage of personal information.

1. a) Maintenance of various internal rules and regulations

Establish internal rules and regulations regarding handling methods at each stage of acquisition, use, storage, provision, and disposal, etc.

2. b) Organizational security control measures

Installation of management supervisors for personal data, and development of a reporting framework for dealing with case such as information leakage. Company shall take necessary measures to maintain confidentiality obligations during employment and after retirement.

3. c) Personnel security control measures

Inclusion of secure handling of personal information in the Working Regulations and provision of regular education and training to employees.

4. d) Physical security controls

Limitation of areas of handling personal information and implement measures of locking, monitoring, and entry/exit restrictions. Prevention of theft or loss of equipment, electronic media, and documents, etc. that contain personal information.

5. e) Technical security measures

Implementation of access controls to personal information. Administration of personal data access authorizations to limited employees and introducing system that prevent unauthorized access from outside.

6. f）Understanding of external environment

When handling personal information in foreign countries, implement security control measures based on good understanding of the systems and operations for the protection of personal information in those countries.

Collection and Analysis of access logs and use of Cookies

To enhance service levels, display personalized content and advertisements, and improve the website through access analysis, cookies and other device identifiers provided by our company's tools or third-party advertising services are utilized to collect information about users (hereinafter referred to as "User Information"). This information is then sent to external parties. The names of these external parties, the contents of the User Information sent, and the purposes for which the information is used are as follows:

1. 1. Advertising

   To deliver advertisements tailored to users' interests and preferences based on browsing information, User Information is sent to the following advertisers.

   Destination of information	Information to be sent	Privacy Policy/Opt-out setting
   Google LLC （Google Advertising）	・Hashed Personal Information (e.g., email address) ・Identifiers recorded on devices such as cookies ・IP address (used for estimating location, connection type, and the organization or company from which access originates) ・URL of sites or screen names of apps visited ・Titles of sites or apps visited ・URL of the site visited immediately before our site ・Viewing date and time (used for calculating duration of stay, etc.) ・Type and version of web browser and device ・Viewing environment information, such as device screen size	Privacy Policy/Opt-out setting
   LY Corporation （Yahoo Advertising）	・Identifiers for user identification ・Identifiers recorded on devices such as cookies ・IP address (used for estimating location, connection type, and the organization or company from which access originates) ・URL of sites or screen names of apps visited ・Titles of sites or apps visited ・URL of the site visited immediately before visiting our site ・Viewing date and time (used for calculating duration of stay, etc.) ・Type and version of web browser and device ・Information on viewing environment, such as device screen size	Privacy Policy Opt-out setting
   Interspace Inc. (Access Trade)	Domain names and IP addresses of our services, including assigned organization names, access dates and times, file names, referring page URLs, types of browsers and operating systems used, mobile device identifiers, advertising identifiers, and cookie information	Privacy Policy
   For it Inc. (afb)	Domain names and IP addresses of our services, including assigned organization names, access dates and times, file names, referring page URLs, types of browsers and operating systems used, mobile device identifiers, advertising identifiers, and cookie information	Privacy Policy

2. 2. Access Analysis

   To analyze users' usage and access information for the improvement of the website, User Information is sent to the following analysis providers.

   Destination of information	Information to be sent	Privacy Policy/Opt-out setting
   Google LLC （Google Analytics）	・Identifiers recorded on devices such as cookies ・IP address (used for estimating location, connection type, and the organization or company from which access originates) ・URL of sites or screen names of apps visited ・Titles of sites or apps visited ・URL of the site visited immediately before our site ・Viewing date and time (used for calculating duration of stay, etc.) ・Type and version of web browser and device ・Viewing environment information, such as device screen size	Privacy Policy Opt-out setting

3. 3. Web Tools

   To support necessary functions such as proper font display on the site, image hosting, content management, and personal data management, User Information is sent to the following web tool providers.

   Destination of information	Information to be sent	Privacy Policy/Opt-out setting
   Google LLC （Google Tag Manager）	・Identifiers recorded on devices such as cookies ・IP address (used for estimating location, connection type, etc.) ・Device language settings ・URL of sites or screen names of apps visited ・Titles of sites or apps visited ・Viewing date and time (used for calculating duration of stay, etc.) ・Type and version of web browser and device ・Interaction information such as clicks and taps ・Viewing environment information, such as device screen size	Privacy Policy
   Microsoft Corporation （Microsoft Clarity）	・Identifiers recorded on devices such as cookies ・IP address (used for estimating location, connection type, and the organization or company from which access originates) ・URL of sites or screen names of apps visited ・Titles of sites or apps visited ・URL of the site visited immediately before our site ・Viewing date and time (used for calculating duration of stay, etc.) ・Type and version of web browser and device ・Viewing environment information, such as device screen size	Privacy Policy Opt-out setting
   User Local, Inc. （User Insight）	・Identifiers recorded on devices such as cookies ・IP address (used for estimating location, connection type, and the organization or company from which access originates) ・URL of sites or screen names of apps visited ・Titles of sites or apps visited ・URL of the site visited immediately before our site ・Viewing date and time (used for calculating duration of stay, etc.) ・Type and version of web browser and device ・Viewing environment information, such as device screen size	Privacy Policy/Opt-out setting

4. 4. Social Plugins

   To integrate with social networking services (SNS), display the number of content shares, and provide authentication functions for linking SNS accounts, User Information is sent to the following social plugin providers.

   Destination of information	Information to be sent	Privacy Policy/Opt-out setting
   LY Corporation (Send via LINE button)	・Identifiers recorded on devices such as cookies ・IP address (used for estimating location, connection type, and the organization or company from which access originates) ・URL of sites or screen names of apps visited ・Titles of sites or apps visited ・URL of the site visited immediately before our site ・Viewing date and time (used for calculating duration of stay, etc.) ・Type and version of web browser and device ・Viewing environment information, such as device screen size	Privacy Policy
   X Corp. （Twitter Developer Platform）	・Identifiers recorded on devices such as cookies ・IP address (used for estimating location, connection type, and the organization or company from which access originates) ・URL of sites or screen names of apps visited ・Titles of sites or apps visited ・URL of the site visited immediately before our site ・Viewing date and time (used for calculating duration of stay, etc.) ・Type and version of web browser and device ・Viewing environment information, such as device screen size	Privacy Policy

Security

This website uses an encrypted communication protocol SSL（Secure Sockets Layer）, to securely transmit and receive our customer’s personal information.

Websites secured by SSL is recognized by the characteristics of URL addresses starting with “https:” and display a padlock icon or a settings icon in the browser's address bar.

Request for disclosure of Personal Information

Under Personal Information Protection Act, request of disclosure, correction, suspension of use, etc. of personal information we collected will be responded under after verifying the identity of the claimant, respond promptly within a reasonable scope in accordance with the provisions of laws and regulations and the procedures stipulated by our company.

Change of Privacy Policy

Contents and clauses in the Privacy Policy posted on the website are subject to change. Revised Privacy Policy will be announced on the website immediately.

Shared use of personal data

Our company share personal information as follows:

1. Items of personal data to be shared

①Customer name, address, phone number and email address
②Other than the above①, information related to individuals or related to the provision of services and prior hearings, etc. included in the content of inquiries.
③Other than the above①, personal information obtained from users of housekeeping services, etc.

2. Scope of users of shared information

NICHII HOLDINGS CO., LTD., and NICHII GAKKAN CO., LTD.,

3. Purpose of use

▪ To develop, guide, and provide comprehensive services as the Nichii Gakkan
▪ To conduct comprehensive compliance, business management and internal control including risk management in the Nichii Gakkan, and operations incidental thereto

4. management representative for management of personal data

▪Each joint user of the relevant personal data

For more information about our company and Nichii Holdings Co., Ltd., please refer to 【Company Profile】 on the Nichii Holdings / Nichii Gakkan official website.

Contact Information

If you have any inquiries or questions regarding personal information protection, we can be contacted via the following methods.

• Sunny Health Business Department
  NICHIIGAKKAN CO., LTD.
• TEL：+81-3-5834-5160
• Please call between 9:00 and 17:15 (Weekdays only).
• Email：sunnymaid@nichiigakkan.co.jp