Two professionally trained Filipino cleaners will visit your home. Each one holds a national housekeeping qualification earned in the Philippines, a country renowned for its domestic service excellence. They complete over 100 hours of training in the Philippines before arriving in Japan and also undergo ongoing training to ensure their services meet Japanese lifestyle standards. You can feel confident entrusting your home to our experienced team. During our first service visit, a Japanese bilingual Service Coordinator or Manager will accompany the team. They will assist with scheduling, planning, and communication and are available to discuss your needs and preferences in detail. For the Lite Plans, only one staff member will visit your home.

[Regular Plans] Yes, services can be provided in your absence. We will securely keep a copy of your house key at no additional cost. Please note that your presence is required during the first visit to complete the necessary key handover and documentation.
[Spot Plan] / [Express Plan] Your presence at home is required during the service. home.

We take every precaution to provide safe and careful service. In the unlikely event of an issue, both your service manager and assigned staff will respond promptly and responsibly. We are also covered by liability insurance for your peace of mind. To help prevent problems, we kindly ask that you store any valuables, cash, or jewelry in a locked cabinet or secure location during the service.

We take every precaution to provide safe and careful service. In the unlikely event of an issue, both your service manager and assigned staff will respond promptly and responsibly. We are also covered by liability insurance for your peace of mind. To help prevent problems, we kindly ask that you store any valuables, cash, or jewelry in a locked cabinet or secure location during the service.

We will use the cleaning tools and supplies available in your home. If you have basic supplies such as cloths, sponges, brushes, and general-purpose cleaners (e.g., kitchen cleaner), there's no need to prepare anything special. If possible, we would appreciate it if you could provide some extra old towels or toothbrushes. If it’s difficult to prepare these supplies yourself, we can also purchase them on your behalf, just let us know at the time of reservation.

We accept credit card payments and NP Atobarai (Pay Later service). For credit card payments, a registration link will be sent to your email after the service is provided. For NP Atobarai, a payment slip will be sent to your registered address after the service. Regular Plans: Both credit card and NP Atobarai are accepted. Spot and Express Plans (one-time services): NP Atobarai is required.

If applying online, click the “Reservation” button on our website to be redirected to the booking page. After selecting your desired service plan and area, you can choose a date for the initial estimate visit (or the service itself). Once your booking is complete, you will receive a confirmation email from the local store responsible for your area. Please be sure to check your email. If all time slots are fully booked, we may ask you to reschedule or, in some cases, we may be unable to accommodate your request. Thank you for your understanding. To apply by phone, please call our Customer Service Center at 0120-32-2017 (available from 8:00 AM to 8:00 PM, excluding the New Year holiday period). Please note that phone support is available in Japanese only. *For applications to the Express Plan, please refer to the Important Notes section for that plan.

Yes. If you contact our Customer Service Center by 5:00 PM on the day before the scheduled service, we can reschedule or cancel your appointment at no charge. *Please note that this does not apply to the Express Plan, which cannot be canceled once booked.